Job Description

Full-time

Description

Position Summary

Account Managers at LINQ are service-oriented team members that lead on LINQ’s relationships with our clients, working to meet the needs of each individual client with empathy and a sense of urgency. Account managers are responsible for ensuring the success of high-profile accounts including retention, growth, profitability, and client satisfaction. They must have a relentless approach in delivering white glove customer service, positively represent company core values, work ethic and professional attitude.

Work Location

This position is available as:

• Pittsburgh-Hybrid Remote (Employees in the Pittsburgh area are required to work at least three days each week in person with two remote days)
• Fully Remote-For experienced, well qualified candidates outside the Pittsburgh area.

In order to be eligible for remote work, employees must have a private workspace and a secure, private internet connection that is capable of 20mbps download and 10mbps upload speeds.

Compensation

The anticipated hiring range for this position is $55,000-58,000 and new hires should anticipate being placed in this range depending on qualification. The full salary range for the position is $55,000-67,500. In addition to base pay, following onboarding period, position is eligible for an incentive plan paid at company discretion.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

· Serve as the primary contact point for a portfolio of clients, ensuring that clients’ requests and inquiries are addressed in a timely and effective manner

· Negotiate agreements with clients to maximize value for LINQ

· Review client’s monthly invoices for accuracy

· Develop strong professional relationships with clients, stakeholders, leadership and team

· Monitor client account health on a regular and consistent basis

· Collaborate with multiple departments to ensure clients’ needs and expectations are met and exceeded

· Run ad-hoc reports per client requests

· Educate clients about new services and features

· Drive strong KPI performance by documenting interactions, achieving a successful NPS score, and ensuring high retention rates

· Assist the Account Success Manager with onboarding tasks

· Other duties as assigned

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in Business Management preferred or equivalent experience
• 1 year of experience in a client service, account management or related position
• Professional individual with ability to perform independently as well as part of a team
• Willingness to learn new systems and applications
• Must have excellent communication skills both written and verbal
• Strong negotiation skills - able to develop solutions to meet both the need of the client and LINQ
• Able to proactively identify areas of improvement and act appropriately with a sense of urgency
• Ability to multi-task, work with multiple team members and manage deadlines
• High quality organizational skills; strong attention to detail
• Familiarity with CRM or Salesforce
• Reliable and self-accountable in performing job-related tasks, finishing assigned projects and meeting deadlines
• You have an entrepreneurial spirit and the ability to take initiative
• A robust internet connection is required for team and client calls
• Ability to travel up to 20% for conferences, client meetings and events

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