Job Description

Hotel Receptionist

Compensation: Starting at $20.00 per hour

About This Job:

The hotel receptionist is often the first in-person contact for hotel guests and supports the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, receptionists are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a receptionist is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. The receptionist will also assist guests with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation.

What You'll Be Doing:

• Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Provide information regarding area, including booking spa appointments, providing directions, attractions, shopping, or recreational opportunities.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements:

• Proficient in Microsoft Office Suite or related software.
• Excellent problem-solving and critical thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.

Experience & Education:

• 2+ years of customer service experience, preferably in hospitality or related industry

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally

About Us:

Named for the picturesque Vermont village it calls home, The Weston Hotel including The Left Bank restaurant and The Green Cat bakery & caf is a luxury property nestled in the Green Mountains. Named #1 Hotel in New England by Cond Nast Traveler and recently recognized as the #5 Best Hotel Restaurant in the U.S. by USA Today's Readers' Choice Awards, The Left Bank offers an elegant French-inspired menu focused on in season ingredients from our own multi-acre regenerative farm. The Green Cat is a classic French Patisserie inspired bakery focused on laminated pastries, desserts, and daily baked breads. The hotel, restaurant, and bakery all blend luxurious sophistication with warm Vermont hospitality. Our guests come to enjoy world-class food and an award winning wine list. We take pride in creating memorable experiences with every service.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

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